Phil Stubbs launched Drakelow Consulting in September 2015, with a commitment to help clients improve performance and achieve commercial goals through excellence in analysis, decision making, forecasting and planning.
He is building a client base, working on both sides of the Atlantic, using his experience in analysis, consultancy and senior management gained within many complex customer-facing environments including British Gas, Cable & Wireless, GE Capital, Caudwell Communications, JD Williams and Trinity Horne Consulting (recently acquired by BearingPoint).
His background is in Operational Research, which is the application of mathematical and statistical techniques to improve the performance of an organisation. Such techniques include forecasting, simulation, queueing theory, scheduling, decision analysis, model building and optimisation.
During postgraduate study at Lancaster University, he applied many different complex statistical techniques to the short term forecasting of gas demand for British Gas. This led to a significant reduction in forecast error, and his research was published in a world-leading academic journal.
Subsequently, he has focused on demand forecasting within operational areas, paying close attention to ensuring accurate data, deploying the right statistical models, and implementing best-practice forecasting processes that make full advantage of insight and activity throughout the business
Within his roles, he developed into an experienced and successful Head of Department, supporting Customer-facing/Sales operations, reporting into Director-level for over 10 years, with a strong track record of developing & coaching managers and analysts with technical and leadership skills. He has much experience of delivering Shared Services within an operational environment – involving negotiating/consensus building with colleagues to determine best way forward.
Working at Pipex Communications, one of Phil's responsibilities was to ensure that its operations was ready to deal with the response to a DRTV advertising campaign featuring David Hasselhoff. Service levels were reliably achieved throughout the campaign, during which Phil showed The Hoff round the Telemarketing department.
He has managed many successful projects with very positive outcomes. He is certified PRINCE2® Practitioner in Project Management, with Six Sigma training to Green Belt level
He has strong experience of outsourcing, both as client and supplier – involving contract negotiation, performance management, implementation management and creating risk & reward mechanisms. Phil has a strong commercial focus, and has developed further skills in negotiation, people management and coaching to complement his technical experience.